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How may I initiate contact with Bluebeams?

You can initiate contact with us by emailing your inquiries to Our dedicated customer service team is readily available to address any queries or issues you may encounter.

Do you provide worldwide shipping services?

Indeed, we offer comprehensive worldwide shipping coverage, ensuring that our esteemed clientele across the globe can access our product offerings securely.

From where are your shipments dispatched?

We ship our products directly from our Hong Kong warehouse to guarantee swift and reliable delivery.

Is it possible to modify or cancel an order after placement?

Recognizing that circumstances may change, we extend a 12-hour window post-order placement during which adjustments or cancellations can be requested. Following this timeframe, alterations become impracticable. Should a return be necessary, full reimbursement is available upon receipt of the item.

What forms of payment do you accept?

We offer a payment gateway with diverse options for convenience, featuring major credit cards (VISA, Mastercard, AMEX), Afterpay, and PayPal.

When can I expect order processing to commence?

Orders are processed and dispatched expediently from Monday to Friday, usually within 72 hours of the transaction date, with shipments the following business day. Note: dispatches are not available on weekends & lunar new year.

What is the anticipated timeframe for order delivery?

Delivery timelines can vary due to demand dynamics. Typically, deliveries take around 6-18 days (business days) for global destinations. Your patience during this time is greatly valued.

What recourse is available if an order fails to arrive?

Should an order fail to arrive within 30 days post-shipment, we recommend contacting us promptly. A full refund is available, and we are prepared to offer quick assistance.

Are customs duties and taxes applicable?

Prices on our platform are tax-free in AUD. Note customs duties and taxes may apply upon order receipt, for which you're responsible. Levies depend on local rules outside our control. We disclaim liability for customs delays, advise contacting local customs for clarity.

We trust this FAQ section has addressed your inquiries comprehensively.

Nonetheless, should you require additional assistance, please do not hesitate to contact us at

Your satisfaction remains our utmost priority.