You can initiate contact with us by emailing your inquiries to info@bluebeamsstore.com. Our dedicated customer service team is readily available to address any queries or issues you may encounter.

Indeed, we offer comprehensive worldwide shipping coverage, ensuring that our esteemed clientele across the globe can access our product offerings securely.

We ship our products directly from our Hong Kong warehouse to guarantee swift and reliable delivery.

Recognizing that circumstances may change, we extend a 12-hour window post-order placement during which adjustments or cancellations can be requested. Following this timeframe, alterations become impracticable. Should a return be necessary, full reimbursement is available upon receipt of the item.

We offer a payment gateway with diverse options for convenience, featuring major credit cards (VISA, Mastercard, AMEX), Afterpay, and PayPal.

Orders are processed and dispatched expediently from Monday to Friday, usually within 72 hours of the transaction date, with shipments the following business day. Note: dispatches are not available on weekends & lunar new year.

Delivery timelines can vary due to demand dynamics. Typically, deliveries take around 6-18 days (business days) for global destinations. Your patience during this time is greatly valued.

Should an order fail to arrive within 30 days post-shipment, we recommend contacting us promptly. A full refund is available, and we are prepared to offer quick assistance.

Prices on our platform are tax-free in AUD. Note customs duties and taxes may apply upon order receipt, for which you're responsible. Levies depend on local rules outside our control. We disclaim liability for customs delays, advise contacting local customs for clarity.